Your Online Outdoor Cooking Specialist
1300 914 129
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Frequently Asked Questions (FAQS)


Where are your products made?
All BBQs is proudly Australian, and so wherever possible, we will always promote Australian made products and Aussie manufacturers.


How can I place an order on allBBQs.com.au?
It’s as easy as barbecuing a snag! Simply select whatever product takes your fancy, add it your virtual cart and proceed to the checkout page. If this is your first order, you can either register your details (we’d love to greet you personally when you come back!) or go through the checkout as a guest.
During the checkout process you can select any accessories you like, then nominate either a depot for pickup or an address for delivery and then confirm your payment method.
We accept credit card, paypal, bank transfer, cheque and money order.

Is there a guarantee on your products?
Of course, we support manufacturer’s warranties, however we want to make sure you’re entirely happy with your new BBQ...so checkout our Industry leading, No Risk, Peace of Mind Guarantee – 30 day Free Trial, Money Back Guarantee.  Check our Guarantees page for full details.


I live on the coast. Would your stainless steel BBQs be suitable?
Not only suitable, but the best choice.
Our Galleymate Barbecues are manufactured from 316 Marine Grade Stainless Steel and are made specifically for coasties and boaties to enjoy. They come complete with a 5 year parts and labour guarantee against rust on all stainless steel components.


304 Grade stainless steel is another good quality steel that will serve you well for many years. It will 'tea stain' if you live right on top of coastal waters but a buff up with stainless steel polish regularly will keep it in good condition.

For more information on stainless steel, check our article here: The Secrets of Stainless Steel


Do I need to assemble my BBQ?
We know you want to be cooking, not tooling up. No assembly is required on either Galleymate, Sizzler BBQs or Bidji Barbi . Usually Built in BBQs do not require assembly. All other BBQs only require minimal assembly.


Who can I contact if I have any questions before or after I purchase?
If you have a question, a suggestion, some feedback or just want to tell us how delicious your tucker turned out, there are several ways you can get in touch with us:
1. Email: info@allBBQs.com.au.

2. Send us a chat on Live Chat

3. Call us on 1300 914 129

4. Write to us at: 403 The Reef, 2 Wharf Street, Forster, NSW 2428.


How long will delivery take?
We know you’re desperate to fire up your new BBQ, so we have arrangements with each manufacturer to get your order to your local depot or nominated delivery address as quickly as possible. To see exactly how long until you can throw a steak on, head over to our delivery page for details.

Can shipping be combined if I purchase more than one item?
Yes, although it does depend on your order. Shipping charges are combined if you buy multiple products from the same manufacturer for delivery at the same time. Unfortunately, if we have to ship from two manufacturers or to different locations, we can’t avoid passing on the additional charges.
If you have any questions about shipping charges, or would like to confirm costs prior to ordering, please email us or call us on 1300 914 129.


Do you have a return and refund policy?

BBQs

We want to make your purchase from All BBQs a no brainer. Tha’s why we also offer a Peace of Mind, 100% Satisfaction Guarantee. A full 30 Days No risk Free Trial - Love Your BBQ or We’ll Buy It Back...its that simple!

 

If after 30 days, in the unlikely event you’re not fully satisfied with your purchase, we’ll buy your BBQ back. Just return it clean and undamaged for a prompt and courteous refund of every cent (excluding shipping charges).

 

We will refund your money via the same method used to pay for the order within 1 week of receiving the item returned in a satisfactory manner, and send you a confirmation email once the refund has been completed.

We can’t imagine anyone wanting to send back one of our BBQs instead of cooking on it 24 hours a day, but if you find you’ve made an incorrect product or size selection, or you’ve changed your mind about purchasing the item,you can send it back to the manufacturer in its original condition and packaging within 30 days of original delivery and we’ll exchange or refund it for you.  

You must contact us to arrange freight before returning your product and all freight charges must be paid by the customer.

 

Pizza Ovens

Zesti Pizza Ovens cannot be returned if you change your mind after purchase with the exception of a manufacturing fault. We do however provide you with 5 year guarantee on the refractory dome and 12 months guarantee on all other parts. Freight is FREE on all parts replaced under warranty. See our Guarantees Page for details. 

Please email us or call 1300 914 129 if you have any questions regarding returns.


How do I know my payment details will be secure?  Do you have a customer data and privacy policy in place?

The Information We Collect and How We Use It

When you place an order through our website, we need to know your name, email address, phone number, delivery address and credit card details if paying by credit card, to allow us to process and fulfil your order successfully.

How does allBBQs.com.au protect customer information?

Our online store uses a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all the sensitive customer data we collect is protected by several layers of security to prevent unauthorised access.

Credit Card Details & Payment Gateway Security

All credit card payments are processed securely through the PayPal PayFlow Pro gateway system, which is a 128 bit encryption software to ensure your personal details are kept safe. Payment by credit card is the fastest way to receive your order as there is no clearance delay. All BBQS does not store any credit card information on its servers.

What About Cookies?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. You will need cookies enabled to use the allBBQs.com.au website.

Your Consent

By using our website, you consent to the collection and use of this information by allBBQs.com.au. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it, and under what circumstances we disclose it.

 
WARNING!! Don't Buy a BBQ until you've read this.. The 7 Most Costly Mistakes People Make When Buying a BBQ
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